Return & Refund Policy

At Curio Lifestyle, we take pride in offering pure, natural, and high-quality products sourced from the pristine Himalayan region. Due to the nature of our products, we do not accept return or refund requests once an order is confirmed. However, we are committed to ensuring customer satisfaction and will be happy to assist in the following situations:

1.    Damaged Product

If you receive a damaged product, please notify us within 48 hours of delivery by writing to us at contact@curiofestyle.com with the following details:

  • Order number
  • Clear images of the invoice, outer packaging, and damaged product
  • Unboxing video showing the package being opened

Upon verification, we will arrange for a replacement of the damaged product at the earliest. In case of multiple-item orders, only the affected product will be replaced.

2.    Missing Product

If any product from your order is missing, please notify us within 48 hours of delivery via email at contact@curiofestyle.com with:

  • Order number
  • Image of the invoice and outer packaging
  • Unboxing video showing all received items

Once verified, the missing product will be re-shipped at no additional cost.
 
3.    Spoiled Product

Our products are completely natural, preservative-free, and handcrafted which means slight variations in taste, texture, and colour may occur. These variations are a mark of authenticity and not a defect.

However, if you receive a product that is spoiled or unfit for consumption, please email us at contact@curiofestyle.com within 48 hours of delivery with:

  • Order number
  • Date of packaging/expiry
  • Clear images or videos of the product

After due diligence, if the product is found to be spoiled, we will arrange for a replacement or store credit.

Important Notes:

  • Unboxing videos are mandatory for claims related to damaged or missing products.
  • Requests raised after 48 hours of delivery will not be eligible for replacement.
  • No returns or refunds will be accepted due to personal preferences regarding taste, texture, or colour.
  • Our team will respond to your email within 24-48 hours and ensure a fair and prompt resolution.

At Curio Lifestyle, your trust means everything to us, and we are committed to delivering the finest Himalayan goodness with care and integrity.
For any further assistance, please reach out to us at contact@curiofestyle.com.